Job Description

Job Description

Job Description

We are looking for a dedicated Help Desk Support Tier II team member to assist with managing and optimizing a newly installed Ubiquiti WiFi system at an upscale RV resort in Oklahoma City, Oklahoma. This contract position offers flexible hours, including evenings and weekends, and requires hands-on expertise in Ubiquiti hardware and software. The ideal candidate will deliver exceptional customer service, resolve connectivity issues, and provide training to internal staff on system operations.

Responsibilities:
• Diagnose and resolve WiFi connectivity issues to ensure seamless network performance.
• Deliver on-site technical support to residents, addressing their concerns and providing solutions.
• Train internal staff on the fundamental use and management of Ubiquiti systems.
• Suggest and implement improvements to optimize the Ubiquiti WiFi network.
• Configure and maintain Ubiquiti access points, controllers, and related tools.
• Communicate technical solutions clearly to non-technical users.
• Adapt to a flexible schedule to provide support during evenings and weekends.
• Ensure a dependable and reliable presence while working independently.• Proven experience with Ubiquiti hardware and software, including configuration and troubleshooting.
• Strong customer service skills with the ability to interact professionally with non-technical users.
• Ability to train staff on the daily operations and controls of Ubiquiti systems.
• Expertise in diagnosing and resolving WiFi connectivity issues.
• Excellent communication skills to explain technical concepts in a clear manner.
• Ability to work independently and manage tasks effectively.
• Flexibility to work evenings and weekends as needed.
• Familiarity with basic troubleshooting techniques and end-user training.

Job Tags

Contract work, Flexible hours, Afternoon shift,

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