Job Description

It Helpdesk/Systems Administrator

We are looking for an experienced IT HelpDesk/Systems Administrator to join our team in the Greenville area. This long-term contract position involves providing comprehensive IT support to a 24/7 healthcare facility with approximately 400 employees. The role combines help desk assistance with advanced systems and network administration tasks.

Responsibilities:

• Deliver Tier 1 and Tier 2 technical support for hardware, software, and network-related issues.
• Install, configure, and manage Windows Servers and associated systems to ensure optimal performance.
• Administer user accounts, permissions, and access controls to maintain secure and efficient operations.
• Diagnose and resolve network connectivity issues and system performance challenges.
• Conduct regular system monitoring, backups, and updates to maintain IT infrastructure.
• Develop and maintain detailed documentation of IT processes and system configurations.
• Address and resolve issues with access control systems, including key card functionality.
• Remove outdated servers and ensure smooth transitions to updated systems.
• Provide on-call support during weekends as needed to address urgent IT matters.

Requirements:

• Proficiency in administering Active Directory and managing user access.
• Strong skills in Windows Server administration and troubleshooting.
• Familiarity with Windows 10 for desktop support and configuration.
• Ability to manage and troubleshoot access control systems.
• Task-oriented with the ability to prioritize and respond with urgency.
• Experience in healthcare IT environments is preferred but not required.
• Strong problem-solving skills and attention to detail.
• Availability to provide on-call support during weekends when necessary.

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