The primary purpose of this position is to assure responsiveness to incoming calls from the public and to dispatch and provide status and other information to police officers. The work impacts the safety of the public and of police officers. The employees of this position ensure that timely and appropriate responses are given to emergency situations which may be potentially life-threatening in nature. This position monitors fire, panic, and intrusion alarms and operates two-way voice radio equipment in compliance with Departmental and FCC directives. This position is responsible for applying knowledge of the full range of practices, methods, standards, and procedures of public safety communications in a high-pressure environment combined with skill in the use of various radio and telephone equipment and other integrated systems used at call taking and dispatching work stations. Employees in this position independently carry out assignments and handle all types of situations (routine and non-routine) in accordance with established policies, procedures, training, and instructions. The work requires an employee to sit for prolonged periods at a designated workstation monitoring computer screens and entering data. Employees are subject to rotating shifts and days off. Work is subject to spot check review (generally after the fact) by the Communication Supervisor for appropriateness and compliance with accepted practices. This position applies extensive guidelines (i.e., operating manuals, references, regulations, directories, procedural guides) governing standards of operation and maintenance of automated computer data systems, operation of public safety communications and radio equipment, reference and policies/procedures covering notifications and messaging. Strict adherence to available guidelines is required for many aspects of the work; however, experienced judgment and discernment must be applied to select and/or modify methods and approaches to address unique emergency situations. The complexity of this position of work is marked by the employee's responsibility to quickly comprehend and assess facts and circumstances of events which may be unclear at the outset or may change as the events unfold, to select/initiate appropriate actions within short time frames, to monitor and/or respond to multiple actions and or events occurring simultaneously, and to routinely access and utilize multiple automated data sources and/or systems.
Minimum Qualifications:
Demonstrated knowledge of effective customer service techniques. Excellent oral and written communications skills. Strong multi-tasking skills. Excellent keyboarding skills. Ability to communicate effectively with members of the department, the campus community, and the general public. Ability to interpret and follow established policies and procedures and to use sound judgment to make decisions in highly stressful situations. Ability to work independently.
Additional Considerations:
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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