Job Description

Job Overview:

Hussey Gay Bell is seeking an office manager/front desk receptionist that serves as the first point of contact for clients, visitors, and employees at a professional services firm. This role is essential to creating a welcoming and efficient environment while ensuring smooth daily operations. The receptionist is responsible for managing phone calls, greeting clients, handling some administrative duties.

Key Responsibilities:

Client and Visitor Interaction:

• Greet clients, visitors, and guests in a professional and courteous manner.
• Direct visitors to appropriate personnel or meeting rooms.
• Ensure visitor check-in procedures are followed and maintain security protocols.

Communication and Phone Management:

• Answer, screen, and route incoming phone calls.
• Take and deliver accurate messages in a timely manner.
• Handle client inquiries and requests, directing them to the appropriate staff when necessary.

Administrative Support:

• Manage the front desk area, keeping it organized and welcoming.
• Handle incoming and outgoing mail, packages, and deliveries.
• Schedule appointments, meetings, and conference room bookings.

Operational Assistance:

• Support other departments with administrative and operational tasks as required.
• Assist with setting up meetings, including coordinating materials and refreshments.

Skills and Qualifications:

• Education: High school diploma or equivalent; some college or administrative training preferred.
• Experience: 1-3 years of experience in an administrative or customer service role, preferably in a professional services setting.
• Communication: Excellent verbal and written communication skills, with a professional and approachable demeanor.
• Organizational Skills: Strong organizational abilities with attention to detail.
• Technical Skills: Proficient in MS Office Suite (Word, Excel, Outlook, etc.) and other office technologies.
• Customer Service: Ability to manage multiple tasks while maintaining a positive and professional attitude.
• Interpersonal Skills: Ability to interact professionally with clients, visitors, and staff at all levels.
• Problem-Solving: Ability to resolve issues effectively and independently when required.

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