Job Description

Overview

Medical Receptionist - Part Time at Rendr. Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City, with more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

We strive to provide world-class, value-based health care with kindness.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow-up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by the office manager.

Qualifications

• High school diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability.
• Dedication to patient satisfaction and safety.
• Adaptability and flexibility to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• EMR system familiarity preferred.

Benefits

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Annual Performance Bonus (eligibility based on hours with Rendr).

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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