Job Description
POSITION SUMMARY:
Boston Medical Center Health System (BMCHS) is a leading academic medical center with a deep commitment to health equity and a proud history of serving all who come to us for care. BMC provides high-quality healthcare and support, extending beyond our physical campus into our vibrant and diverse communities. As a core member of the Boston Medical Center Health System, BMC is advancing medicine and training the next generation of healthcare providers and researchers.
The Community Wellness Advocate (CWA) is a trusted member of the community who helps promote and maintain stable health and wellness for patients and families through connections to program and community-based services. The CWA will serve as the patient’s guide throughout the program and is responsible for supporting patients in the management of their conditions (hypertension, diabetes, and obesity). This role will perform direct outreach to patients, families, and/or caregivers to provide culturally appropriate follow-up. CWAs will also partner with patients to identify and address any barriers or challenges that may prevent access to care and connect them with the appropriate care team members.
The CWA will play a critical part in population health management and patient navigation, contributing to the overall effectiveness of our program. This role requires strong communication skills, emotional intelligence, and a commitment to advancing health equity.
Position: Clinical Community Wellness Advocate
Department: PHS Community Health
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES: Care coordination and case management: Manage a panel of patients engaged in various stages of the program, assess patients' social, financial, and family resources, and connect patients to available program and community resources.
Patient navigation: Serve as a central contact for patients navigating diabetes, hypertension, and obesity care in the program, schedule appointments, and provide emotional support to patients and their families.
Documentation and database management: Document patient communication in the Electronic Medical Record (EMR), develop and document barriers to care and plans for resource connections, and maintain a database of community-based resources.
Community programming and support: Attend group programming, participate in community outreach and presentations, and develop community-based programming around economic mobility and nutrition security.
Clinical responsibilities: Perform venipunctures, receive and prepare laboratory specimens, and complete laboratory and hospital safety, compliance, and competency training.
JOB REQUIREMENTS EDUCATION:
HS Diploma with community experiences required and minimum of 2 years prior in healthcare, public health, or community-based experience preferably working with adults.
Bachelor's degree in a relevant field (social work, public health, etc.) preferred
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED : Phlebotomy certification or phlebotomy training program that meets the qualifications allowing blood draw in Massachusetts.
KNOWLEDGE AND SKILLS:
Multilingual skills in languages appropriate to the patient populations served by the medical center preferred (Spanish or Haitian Creole).
Familiar with Mattapan community and surrounding zip codes.
Strong interest in social determinants of health and advancing racial health equity.
Outstanding interpersonal skills to interact with families and patients.
Basic knowledge of the healthcare system.
Interest in community health and outreach.
Exceptional organizational skills: ability to multi-task and work independently as well as part of a team
Understanding of how language, culture, and socioeconomic circumstances affect health.
Knowledge of software applications such as Microsoft Office, and electronic medical record systems
Ability to build and manage relationships in a highly complex and changing environment
Demonstrated ability to handle stressful situations in a calm and professional manner
Effective verbal and written communication skills appropriate to the patient populations served.
Physical ability to meet the core job responsibilities in accordance with practice setting demands.
Equal Opportunity Employer/Disabled/Veterans
#J-18808-Ljbffr Boston Medical Center Health System
Job Tags
Full time, Work at office,