Job Description

Casualty Claims Adjuster

The Casualty Claims Adjuster is a key contributor to the Berkley One brand. The position requires Liability, Injury and Auto Physical Damage claim technical, organizational and time management skills, along with self-direction and exceptional customer service. This position is responsible for quality, timely handling and resolution of moderately complex claims in a professional manner.

What you can expect:

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

• Handle first and third-party personal lines auto, homeowner liability, bodily injury, first party medical/PIP, and auto physical damage claims of moderate complexity.
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Negotiate claim settlements with attorneys and unrepresented claimants
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
• Write denial letters, reservation of rights, coverage disclaimers and other correspondence
• Work with defense counsel and coverage counsel as needed.
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
• Perform administrative functions such as expense accounts and time off reporting as required

Qualifications:

• Bachelors degree or equivalent work experience
• Minimum 3 years of experience handling injury insurance claims with an emphasis in working with High Net Worth customers and experience with automated claims systems
• You will also actively participate on CAT duty when needed
• Broad knowledge of auto, bodily injury, UM/UIM, and first party injury claims.
• Agile learner who can quickly absorb information and apply it to current business situations.
• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
• Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose
• Calm under pressure. You have excellent organizational and negotiation skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
• You have a strong sense of accountability, fun and adventure
• Natural curiosity. You love learning how things work and you are always looking for innovative improvements

Additional Company Details:

We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details:

Sponsorship not Offered for this Role

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