Job Description

Tier 2 System Administrator (MSP) Hybrid Lisle, IL $65,000- $80,000

A fast-growing Managed Services Provider in Lisle, IL is expanding its team and looking for a Helpdesk Engineer with solid Tier 2level experience. This award-winning MSP supports small to mid-sized businesses across the Chicagoland area and prides itself on a culture rooted in camaraderie, accountability, and continuous learning. The environment is collaborative, growth-oriented, and employee-focused, recognized as one of Illinois Best Workplaces in 2025.

This is a full-time hybrid role. New hires can expect to be onsite for their first 12 months before transitioning into a hybrid schedule (three days onsite or at client sites and two days remote).

What Youll Do

The Tier 2 System Administrator will be responsible for resolving tickets end-to-end while providing strong technical support to clients across a variety of industries. Youll work in a shared queue alongside Tier 1 and Tier 2 engineers, collaborating, learning, and growing through real-world problem solving.

Day-to-day responsibilities include:

• Providing remote and onsite technical support for desktops, laptops, mobile devices, and networked equipment
• Troubleshooting hardware, software, and connectivity issues
• Supporting and administering Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID, Security Center, etc.)
• Managing user accounts, permissions, and system administration tasks
• Working with PSA, RMM, and documentation tools to manage tickets and client environments
• Collaborating with senior engineers for escalations and complex issues
• Communicating clearly, professionally, and consistently with clients

What Were Looking For

• Strong troubleshooting abilities within Windows environments
• MSP required
• Hands-on experience with Microsoft 365 administration
• Understanding of networking basics, workstation setup, and printer support
• Experience with tools like ConnectWise, IT Glue, or other PSA/RMM platforms (preferred)
• Excellent communication, teamwork, and follow-through
• Ability to thrive in a fast-paced, client-facing environment
• Commitment to continuous learning and professional development
• Associate or Bachelors degree in IT or equivalent hands-on experience

Benefits include:

• Profit sharing
• Medical, dental, and vision insurance
• Telemedicine options
• Life, short-term, and long-term disability
• Legal assistance services
• Retirement plan with company match
• 3 weeks PTO
• Rewards & recognition program (gift cards, PTO, bonuses)
• Weekly DoorDash meal benefit
• Certification bonuses & paid learning opportunities
• Competitive salary based on experience
• Clear growth pathways in a supportive, award-winning team

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