Technical Product Owner Job at Optomi, Grand Rapids, MI

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  • Optomi
  • Grand Rapids, MI

Job Description

Technical Product Owner – Retail POS

Optomi, in partnership with a leader in the retail grocery industry, is seeking a highly motivated and experienced Technical Product Owner to lead the implementation and continuous improvement of our new Point of Sale (POS) product within a fast-paced retail environment. This role sits at the intersection of product strategy, technical execution, and cross-functional collaboration - partnering closely with product design, engineering, vendors, and end users to deliver a best-in-class POS experience.

Key Responsibilities

Product Strategy & Roadmap

  • Partner with Product Ownership to define product needs and leverage user feedback to shape direction.
  • Contribute to the development and execution of the POS product vision and long-term strategy.
  • Prioritize features and build a roadmap aligned with business goals, technical feasibility, and user requirements.

Agile Product Development

  • Facilitate intake, refinement, and sizing of feature requests across internal teams and external vendor partners.
  • Write clear, testable user stories and maintain a well-groomed backlog using Azure DevOps (Kanban).
  • Actively participate in sprint planning, reviews, and retrospectives.
  • Support one internal engineering team plus multiple external vendors to ensure delivery alignment.

Design Collaboration & User Feedback

  • Partner with product designers to develop intuitive, scalable POS features and user experiences.
  • Work directly with store and operational users to validate concepts and gather feedback.
  • Analyze feedback on existing functionality to prioritize enhancements and improve usability.

Technical Contribution & Development

  • Contribute to technical specifications, testing efforts, and system documentation.
  • When needed, support development initiatives by writing clean, maintainable code (e.g., .NET, C#, Azure DB, Kafka).
  • Participate in code reviews and help refine engineering processes.
  • Troubleshoot and resolve product and system issues.

Technical Understanding & Collaboration

  • Maintain a deep understanding of system architecture across applications, databases, integrations, and cloud services.
  • Translate product requirements into technical specifications in partnership with engineering teams.
  • Ensure clear communication across product, engineering, design, vendors, and business stakeholders.

Migration Management

  • Track and manage application migrations, ensuring minimal disruption to users.
  • Identify prerequisites, dependencies, and blockers that may impact development or deployment.

Performance Tracking & Analysis

  • Define and monitor KPIs to measure product success and inform roadmap decisions.
  • Pull and analyze application performance metrics using SQL, PowerBI, or similar tools.
  • Leverage data insights to optimize functionality, performance, and user experience.

Qualifications

  • Bachelor’s degree in Computer Science or related field, or equivalent experience.
  • 10+ years of professional experience in product ownership, technical product management, or technical project leadership.
  • 3+ years of product management experience, ideally managing multiple products in enterprise environments.
  • 2+ years of software development experience with proficiency in one or more relevant languages (e.g., .NET, C#, Kafka).
  • Strong knowledge of cloud technologies, especially Azure, cloud-based architectures, and data integration.
  • Experience with databases including CosmosDB, MongoDB, SQL, and messaging systems such as Kafka, RabbitMQ, Azure Service Bus.
  • Familiarity with .NET and Java build tools (MSBuild, Maven, Spring Boot).
  • Strong understanding of Agile methodologies (Kanban and/or Scrum) and SDLC best practices.
  • Experience managing vendors and cross-functional technical teams.
  • Proficiency with Azure DevOps, ADO Boards, and GitHub pipelines (preferred).
  • Exceptional communication, stakeholder management, and documentation skills.
  • Strong organizational abilities with a focus on detail and process optimization.
  • Ability to translate complex technical requirements into clear, actionable plans and user stories.
  • DevOps experience is a plus, though a solid technical foundation is essential.

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