Job Description

Technical Product Owner – Retail POS

Optomi, in partnership with a leader in the retail grocery industry, is seeking a highly motivated and experienced Technical Product Owner to lead the implementation and continuous improvement of our new Point of Sale (POS) product within a fast-paced retail environment. This role sits at the intersection of product strategy, technical execution, and cross-functional collaboration - partnering closely with product design, engineering, vendors, and end users to deliver a best-in-class POS experience.

Key Responsibilities

Product Strategy & Roadmap

• Partner with Product Ownership to define product needs and leverage user feedback to shape direction.
• Contribute to the development and execution of the POS product vision and long-term strategy.
• Prioritize features and build a roadmap aligned with business goals, technical feasibility, and user requirements.

Agile Product Development

• Facilitate intake, refinement, and sizing of feature requests across internal teams and external vendor partners.
• Write clear, testable user stories and maintain a well-groomed backlog using Azure DevOps (Kanban).
• Actively participate in sprint planning, reviews, and retrospectives.
• Support one internal engineering team plus multiple external vendors to ensure delivery alignment.

Design Collaboration & User Feedback

• Partner with product designers to develop intuitive, scalable POS features and user experiences.
• Work directly with store and operational users to validate concepts and gather feedback.
• Analyze feedback on existing functionality to prioritize enhancements and improve usability.

Technical Contribution & Development

• Contribute to technical specifications, testing efforts, and system documentation.
• When needed, support development initiatives by writing clean, maintainable code (e.g., .NET, C#, Azure DB, Kafka).
• Participate in code reviews and help refine engineering processes.
• Troubleshoot and resolve product and system issues.

Technical Understanding & Collaboration

• Maintain a deep understanding of system architecture across applications, databases, integrations, and cloud services.
• Translate product requirements into technical specifications in partnership with engineering teams.
• Ensure clear communication across product, engineering, design, vendors, and business stakeholders.

Migration Management

• Track and manage application migrations, ensuring minimal disruption to users.
• Identify prerequisites, dependencies, and blockers that may impact development or deployment.

Performance Tracking & Analysis

• Define and monitor KPIs to measure product success and inform roadmap decisions.
• Pull and analyze application performance metrics using SQL, PowerBI, or similar tools.
• Leverage data insights to optimize functionality, performance, and user experience.

Qualifications

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• 10+ years of professional experience in product ownership, technical product management, or technical project leadership.
• 3+ years of product management experience, ideally managing multiple products in enterprise environments.
• 2+ years of software development experience with proficiency in one or more relevant languages (e.g., .NET, C#, Kafka).
• Strong knowledge of cloud technologies, especially Azure, cloud-based architectures, and data integration.
• Experience with databases including CosmosDB, MongoDB, SQL, and messaging systems such as Kafka, RabbitMQ, Azure Service Bus.
• Familiarity with .NET and Java build tools (MSBuild, Maven, Spring Boot).
• Strong understanding of Agile methodologies (Kanban and/or Scrum) and SDLC best practices.
• Experience managing vendors and cross-functional technical teams.
• Proficiency with Azure DevOps, ADO Boards, and GitHub pipelines (preferred).
• Exceptional communication, stakeholder management, and documentation skills.
• Strong organizational abilities with a focus on detail and process optimization.
• Ability to translate complex technical requirements into clear, actionable plans and user stories.
• DevOps experience is a plus, though a solid technical foundation is essential.

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