Job Description

Our direct client is looking for a Senior IT Desktop Support for a Hybrid Long term Contract in Washington, DC.

Note: Hybrid position - local candidates only.

J0B DESCRIPTION:
- Responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.

Key Responsibilities:
- Advanced Imaging, Configuration, and Deployment
-- Perform advanced imaging and configuration of Windows-based desktops and laptops.
-- Deploy and set up hardware, ensuring all devices are properly configured.
- Break/Fix Troubleshooting and Tier III Support
-- Provide Tier III support for escalated technical issues.
-- Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
- Onboarding and User Support
-- Support onboarding by configuring and deploying user-specific hardware and software.
-- Provide guidance and training to end-users.
- IT Asset Management
-- Maintain accurate records of deployed IT assets in asset tracking tools.
-- Support asset lifecycle management, including procurement and decommissioning.
- Process Improvement and Collaboration
-- Proactively identify opportunities for system modifications and process optimizations.
-- Collaborate with network and development teams to align technical solutions with business goals.

SKILL MATRIX:
- Experience in providing help desk support for Windows operating systems - Required
- Strong understanding of endpoint protection and management tools - Required
- ITIL v4 Foundation Certification - Strong Plus to have.
- CompTIA A+ Certification or equivalent technical support certification - Strong Plus to have.

Question 1: Hybrid position that will require regular on-site reporting. Is your candidate willing to report on-site in Washington DC as required by client?

Location: Hybrid, 1101 4th St. SW, Suite 350, Washington DC.
Type: Long term Contract

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