Job Description
UPMC Hillman Cancer Center is looking for a full-time Patient Services Representative to join their team in Mechanicsburg, PA. (2020 Technology Parkway, Suite 3200, Mechanicsburg PA 17050)
Schedule/Shift: Monday - Friday Daylight hours, rotating start times
As a Patient Services Representative, you'll be the first friendly face our patients see. You'll play a vital role in creating a welcoming environment, guiding patients through their visit, and ensuring they receive the highest level of service. From check-in to check-out, you'll help patients navigate their healthcare journey with compassion, clarity, and efficiency.
If you're passionate about helping others, thrive in a fast-paced environment, and enjoy working as part of a dynamic team, we'd love to meet you!
Apply now and help us deliver the exceptional UPMC Experience!
Key Responsibilities: As a vital member of our front office team, you will play a central role in delivering an exceptional patient experience by providing administrative support and compassionate service. Your responsibilities will include:
Patient Navigation & Support: - Guide patients through the healthcare system with clear, empathetic communication.
- Follow up on unresolved patient inquiries to ensure continuity of care.
- Educate patients on financial responsibilities and connect them with advocacy resources when needed.
- Administrative & Office Support
- Perform clerical duties such as scanning medical records, faxing, and managing documentation.
- Assist patients with self-arrival technology or complete check-in at the front desk based on their preference.
- Collect copayments and other applicable payments at the time of service.
- Obtain necessary signatures for treatment and financial consent in compliance with HIPAA regulations.
Scheduling & Coordination: - Schedule follow-up appointments and connect patients with ancillary services at checkout.
- Confirm and update patient registration information.
- Verify insurance benefits through online systems or direct communication with carriers.
Communication & Customer Service: - Provide a warm, welcoming greeting to all patients.
- Promote and assist with registration for the MyUPMC patient portal.
- Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
- Appropriately triage and direct phone calls to clinical staff or other departments.
Qualifications: - Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances: - Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Job Tags
Full time, Work at office, Monday to Friday, Shift work,