Patient Services Representative Job at UPMC Senior Communities, Mechanicsburg, PA

V1Y5SFBIUVc3WEdWOW5PRmZRUnRPWDNKTHc9PQ==
  • UPMC Senior Communities
  • Mechanicsburg, PA

Job Description

UPMC Hillman Cancer Center is looking for a full-time Patient Services Representative to join their team in Mechanicsburg, PA. (2020 Technology Parkway, Suite 3200, Mechanicsburg PA 17050)


Schedule/Shift: Monday - Friday Daylight hours, rotating start times


As a Patient Services Representative, you'll be the first friendly face our patients see. You'll play a vital role in creating a welcoming environment, guiding patients through their visit, and ensuring they receive the highest level of service. From check-in to check-out, you'll help patients navigate their healthcare journey with compassion, clarity, and efficiency.


If you're passionate about helping others, thrive in a fast-paced environment, and enjoy working as part of a dynamic team, we'd love to meet you!


Apply now and help us deliver the exceptional UPMC Experience!

Key Responsibilities:


As a vital member of our front office team, you will play a central role in delivering an exceptional patient experience by providing administrative support and compassionate service. Your responsibilities will include:


Patient Navigation & Support:

  • Guide patients through the healthcare system with clear, empathetic communication.
  • Follow up on unresolved patient inquiries to ensure continuity of care.
  • Educate patients on financial responsibilities and connect them with advocacy resources when needed.
  • Administrative & Office Support
  • Perform clerical duties such as scanning medical records, faxing, and managing documentation.
  • Assist patients with self-arrival technology or complete check-in at the front desk based on their preference.
  • Collect copayments and other applicable payments at the time of service.
  • Obtain necessary signatures for treatment and financial consent in compliance with HIPAA regulations.
Scheduling & Coordination:
  • Schedule follow-up appointments and connect patients with ancillary services at checkout.
  • Confirm and update patient registration information.
  • Verify insurance benefits through online systems or direct communication with carriers.
Communication & Customer Service:
  • Provide a warm, welcoming greeting to all patients.
  • Promote and assist with registration for the MyUPMC patient portal.
  • Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
  • Appropriately triage and direct phone calls to clinical staff or other departments.
Qualifications:
  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.
    Licensure, Certifications, and Clearances:
  • Act 34
    UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Tags

Full time, Work at office, Monday to Friday, Shift work,

Similar Jobs

Aerotek

Stand Up Forklift Operator Job at Aerotek

 ...Stand Up Forklift Operator The Forklift Operator is responsible for safely operating stand-up forklifts, moving inventory throughout the warehouse, and supporting daily material flow. This role requires strong scanning accuracy, attention to detail, and the ability... 

NIKE

Retail Associate, SEAS - Sunbury Job at NIKE

 ...you are an athlete, which is why when you join our team as a Retail Associate, you are referred to as an Athlete. Are you ready...  ...more than getting the product from door to floor; it's being part of the first-time customers find their dream pair. Those iconic moments that... 

Mercer Advisors

Regional Vice President (Naples/Fort Meyers/Miami/Boca Raton/West Palm Beach) Job at Mercer Advisors

Job Description Job Description Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and...

Aramark

Cook - JLL - CSL Behring Job at Aramark

Job Description Do you love to cook? Are you passionate about food? As a Cook on our team, youll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipment, youll be immersed in a world that goes beyond...

Dallas Staffing

Senior Consultant, National Federal Tax Services - Transaction & Integration Services (T&IS) - E300 Job at Dallas Staffing

 ...Deloitte's National T&IS Team M&A Transactions. Divestitures. Integrations. Recapitalizations. Initial Public Offerings. Private...  ...team may be a great fit for you! Work you'll do As a T&IS Tax Consultant focused on E300, you will: Analyze and understand complex tax...