Job Description

General Summary of Position

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co?payments, processes Time?of?Service (TOS) payment, updates demographic and insurance information, and provides patients with follow?up appointments and requisitions for tests.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Manages the intake of patients into the practice: screens for emergent conditions, registers, verifies insurance, explains patient responsibility regarding payment for services and co?pays. Collects copayment prior to care, posts TOS payments, reviews encounter forms, and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
• Schedules appointments, including follow?up and referral appointments. Completes requisitions for tests when applicable.
• Answers the telephone in accordance with policy and service expectations, provides telephone triage, disseminates messages appropriately utilizing available technology, and prioritizes calls timely.
• Prepares updates and copies forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patients' medical records.
• Contacts patients regarding missed appointments; monitors and tracks no?shows and enters data into the system.
• Performs check?out procedures by inputting patient charges and verifying patient demographic and insurance information, ensuring charges are entered in a timely manner in accordance with departmental procedures.
• Supports organization initiatives related to new technology, clinical programs, and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other team members. Interacts effectively with colleagues, medical providers, and others to communicate essential information and to ensure a high level of patient experience.
• Takes personal responsibility for the neat appearance of the work location, including the front?office reception area, break room, and other assigned areas, assuring each area represents MedStar Health in a positive manner.
• Participates in meetings and on committees as needed or assigned.
• Adheres to MedStar's high reliability organization (HRO) principles and embodies Just Culture standards.
• Participates in multidisciplinary quality and service improvement teams.

Minimal Qualifications

• Education: High School Diploma or GED required. One year of relevant education may be substituted for one year of required work experience.
• Experience: Less than 1 year 6 months 1 year experience providing high?quality customer service preferred in a healthcare setting. Preference given to candidates whose experience includes the use of computerized schedules, registration systems, and electronic records. Working knowledge of IDX/GE centricity business preferred.
• Licenses and Certifications: CPR Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations (includes BLS and NRP) required within 90 days. Additional unit/specialty certifications may vary by department or business unit.
• Knowledge, Skills and Abilities: Excellent interpersonal communication and customer service skills, good telephone etiquette. Requires knowledge of medical terminology and effective oral and written communication skills. Must possess ability to perform in a high?pressure environment to organize and prioritize work and support multiple medical providers.

Salary Range

USD $18.33 $31.61 /Hr.

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