Job Description

Arkansas Federal Credit Union

Mortgage Loan Servicing Coordinator

Location: Little Rock, Arkansas

Job ID: 2025-3486

Type: Regular Full-Time

# of Openings: 1

Category: Mortgage

Overview

Working at Arkansas Federal Credit Union

GENERAL DESCRIPTION OF POSITION

The primary function of this position is to deliver outstanding service to both internal and external members by performing the servicing functions on in-house portfolio loans, as well as on loans sold to Fannie Mae and Freddie Mac, with servicing rights retained.

Responsibilities

1. Collect and apply payments from core processing system to mortgage servicing as required.
2. Remit payments collected from borrowers to Investors (FNMA/FHLMC) as required.
3. Access Investor (FNMA/FHLMC) systems to report account reconciliations and required loan details.
4. Payment of borrowers taxes, homeowners and flood insurance, and mortgage insurance to appropriate third parties from escrow accounts.
5. Perform escrow analysis annually or when required.
6. Perform PMI analysis annually or when required.
7. Generate and mail out new payment coupons as needed.
8. Gather and prepare loan modification request.
9. Back up Mortgage Loan Closer/Shipper with reporting HMDA data to internal compliance and auditing departments quarterly and yearly to the required agencies.
10. Answer general member questions if possible, directing other questions to the appropriate parties.
11. Cross-sell financial services appropriate to each members personal financial needs.
12. Develop a working knowledge of Credit Union services, policies, procedures and government regulations concerning mortgage lending.
13. Perform any other related duties as required or assigned.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 2 years related experience and/or training, or equivalent combination of education and experience.

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