Job Description

Job Description

Job Description

Job Summary:

The Medical Receptionist is responsible for providing front desk support in a medical office or clinic, serving as the first point of contact for patients. This role ensures a smooth and professional patient experience by managing check-in/check-out procedures, scheduling appointments, verifying insurance, and maintaining patient records. The ideal candidate is organized, friendly, and committed to patient care and confidentiality.

Key Responsibilities:

• Greet and check in patients in a courteous and professional manner
• Answer and direct incoming calls; take accurate messages when necessary
• Schedule, confirm, and cancel appointments using electronic medical record (EMR) systems
• Verify insurance coverage and obtain necessary authorizations or referrals
• Collect and post co-pays, balances, and other payments at time of service
• Maintain and update patient information and medical records accurately
• Assist patients with forms and respond to inquiries in person, by phone, or via email
• Coordinate communication between patients, medical staff, and providers
• Ensure the front desk and waiting areas are clean, organized, and welcoming
• Comply with HIPAA regulations and maintain patient confidentiality at all times

Qualifications:

• High school diploma or equivalent required
• 1–2 years of medical office or front desk experience preferred
• Familiarity with EMR systems (e.g., Athenahealth, eClinicalWorks, Epic, etc.)
• Knowledge of medical terminology and health insurance processes
• Strong organizational, communication, and multitasking skills
• Professional appearance and customer service-oriented attitude
• Bilingual (English/Spanish) a plus

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