Job Description Job Description We’re 2W Technologies – a 30-year powerhouse, a managed, Tier 1 Microsoft CSP and Epicor Platinum Elite Partner that keeps manufacturers running faster, smarter, and safer with Epicor ERP, Azure, M365, and bullet-proof IT infrastructure. We need a battle-tested leader to own our Managed Services practice and make our clients look like heroes. What You’ll Actually Do Lead a tight-knit squad of 6-10 support ninjas (Tier 2 Azure/M365/Epicor specialists) – mentor them, level them up, and watch them crush it. Be the air-traffic controller for escalations: jump into the fire on critical incidents, rally cross-functional teams, and get systems back online fast. Build unbreakable client relationships – jump on calls, fix the big stuff yourself when needed, and turn “problems” into raving testimonials. Ruthlessly improve: root-cause everything, kill repeat incidents, tune alerts, and write playbooks that actually get used. Future-proof the team – hire, train, certify, and align skills with our next wave of services. Sit at the leadership table with other Practice Managers – your voice shapes where the company goes next. You’re Our Person If You Have 7 years running IT/Managed Services teams or major projects (B2B or professional services experience = huge plus) Deep hands-on knowledge of Azure, M365, networking, and infrastructure (Epicor ERP experience = instant celebrity status) Proven ability to grow people and hit SLAs without breaking a sweat Zero fear of jumping on client calls or presenting to executives A track record of turning chaos into calm and “good” support into “legendary” What You Get Competitive pay full benefits Real budget for certifications and training (we actually want you to use it) Fast-moving, no-BS environment where your ideas ship quickly Ready to run the engine room of a top-tier Epicor partner and make manufacturers love their IT again? Click Apply! Let’s build something epic.
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