Job Description

Job Description: We are seeking a highly skilled and experienced Level II Technician to join our dynamic team. The ideal candidate will have a strong background in IT support, troubleshooting, and customer service, with a focus on delivering timely and effective solutions to our clients.

Responsibilities:

• Design, implement and support on-premise and cloud infrastructure


• Provide support and troubleshooting to resolve technical issues for end users


• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.


• Support of virtual environments including VMware and Hyper-V


• Support backup and disaster recovery solutions


• Configure, install, and support various network devices and services, including VoIP, WAN and LAN connectivity, routers, firewalls, & security


• Work with third-party carriers and vendors and other IT personnel for problem-resolution


• Communicate effectively with customers on ticket progress, impending changes, or outages, etc.


• Maintain strong client system documentation to include system reviews and recommendations


• Maintain daily documentation by entering time, expenses, and all work as service tickets in support systems

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.


• 3+ years of experience in a technical support role, preferably in a Managed Service Provider environment.


• Strong knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.


• Experience with server administration, including Windows Server, Linux, Active Directory, and Group Policy.


• Familiarity with virtualization technologies such as VMware vSphere and Microsoft Hyper-V.


• Experience with Cisco, Meraki, Datto, Kaseya, VMware, Office 365, and Mac OS (a plus).


• AWS or Azure experience (a plus).


• Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues.


• Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.


• Industry certifications such as CompTIA Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA) preferred.

Benefits:

• Competitive salary


• Health, dental, disability, life and vision insurance


• Retirement savings plan with company match


• Paid Holidays


• Paid time off


• Training, certifications and career development opportunities


• Career advancement opportunities

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