IT Support Analyst, Associate Job at ALTEN, San Diego, CA

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  • ALTEN
  • San Diego, CA

Job Description

6 days ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features.

Required Skills


  • Communication The ability to listen actively, ask questions, and explain technical concepts to non-technical people.
  • Problem solving The ability to identify, diagnose, troubleshoot, and resolve issues using logical steps.
  • Customer service The ability to detect and fix issues quickly to reduce response times for users.
  • Collaboration The ability to work well with others and communicate effectively with your team.
  • Adaptability Being able to think quickly and adapt to unexpected changes or challenges.


Required Technologies

Efficiently assist users with a wide range of technical issues, such as troubleshooting computing devices, Windows operating systems, network technologies, printers, and Microsoft software applications across different platforms (desktop, client-server, browser-based, etc.).

Required Education

High School Diploma or equivalent.

Required Years of Experience

6+ months of experience in IT or related area. 6+ months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).

Physical Requirements
  • Push Max Weight Limit 80 lbs
  • Pull Max Weight Limit 100 lbs
  • Lift Max Weight Limit 50 lbs


Driving Requirements

Driving responsibilities? If yes, specify hours of driving per week. Type of vehicle use: Rental Car, Qualcomm Vehicle, Personal Vehicle. Note to suppliers please ensure your candidate understands and agrees to your specific reimbursement requirements for any out?of?pocket expenses.

Principal Duties and Responsibilities
  • Follows standard operating procedures.
  • Supports troubleshooting efforts to identify routine problems.
  • Provides first level support to resolve problems with products, applications, and devices.
  • Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
  • Assists with processing incoming requests.
  • Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
  • Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
  • Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
  • Contributes to the knowledge repository for routine technical support.
  • Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor).
  • Completes routine technical tasks assigned by more senior personnel.
  • Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel.


Level of Responsibility
  • Working under close supervision.
  • Taking responsibility for own work and making decisions with limited impact; errors made typically only impact timeline.
  • Using verbal and written communication skills to convey basic, routine factual information about day?to?day activities to others who are fully knowledgeable in the subject area.
  • Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
  • Using limited problem solving, generally in the nature of troubleshooting simple processes or technology.
  • Exercising some creativity may be required to troubleshoot technical problems or deal with client circumstances.


Comments for Suppliers
  • How many rounds of interviews should be expected?
  • Work Location: (Pick One)

    • 100% Onsite
    • Hybrid (working from home and in office)
    • 100% Remote (anywhere in the U.S.)



  • Shift: Hour/Days of Work 8AM - 5PM /Mon-Fri



Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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Job Tags

Full time, Work at office, Remote work, Shift work,

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