IT Help Desk Technician - Localidad Guaynabo Job at Alivia Health, Puerto Rico

WFZaT05IMFU3M21iK0g2QWVRbHBQSGZQTHc9PQ==
  • Alivia Health
  • Puerto Rico

Job Description

Job Description

Job Description

Ubicacion: Guaynabo

As an Entry Level Rol - IT Help Desk Technician , you will support Alivia Health’s Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues.

Key Responsibilities:

  • Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations.
  • Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals.
  • Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations.
  • Assist other neighboring areas with workload as needed.
  • Maintain and meet service level agreements (SLAs).

Work Schedule & Availability:

  • Standard day shift with possible weekend and holiday rotations.
  • On-call availability for weekday evenings and high-severity onsite service calls.
  • Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off.

Minimum Requirements:

  • Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.

Equal Opportunity Employer F/M/V/D

Job Tags

Shift work, Weekend work, Day shift, Afternoon shift, Weekday work,

Similar Jobs

Liberty Food Service

Experienced Breakfast Cook Job at Liberty Food Service

 ...Description Job Description We are hiring!***Offering a $150.00 Sign-on Bonus paid after completion of 90 days*** Experienced Breakfast Cook Position Now Open Lazer Food Service is a family owned unique business that operates cafeteria and vending services inside... 

DLP Services

Forklift Operator/Material Handler Job at DLP Services

 ...Job Overview: We are seeking a skilled and safety-conscious Forklift Operator to join our dynamic team within a fast-paced distribution center. The ideal candidate will be responsible for operating various types of forklifts and heavy equipment to facilitate the... 

Lawelawe Defense Inc

Biomedical Engineer Job at Lawelawe Defense Inc

 ...to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage. You Are A driven Biomedical Engineer with a passion for supporting healthcare technology in clinical environments. You bring engineering expertise to the... 

Team 4 Kids

Therapy Aide Job at Team 4 Kids

 ...TEAM 4 Kids Pediatric Therapy is a leading pediatric therapy provider on the west side of the Phoenix valley. With 4 current clinics offering PT, OT, ABA, feeding, Myo and Speech therapy. We are currently growing to help cover our needs while planning for the expansion... 

LittleStar ABA Therapy

Entry Level Autism Therapy Technician Job at LittleStar ABA Therapy

 ...passionate about helping others and want to have a career changing lives, then the Autism Therapy Technician position could be the perfect fit for you. About Us LittleStar ABA Therapy works with children, teens, and young adults affected by autism. Operating as...