Employer Industry: Insurance and Financial Services Why consider this job opportunity Salary up to $125,000 Discretionary bonus eligibility Comprehensive benefits package including leave programs, adoption assistance, and student loan repayment programs Opportunity for career advancement and growth within the organization Fully remote work flexibility Commitment to diversity, equity, and inclusion in the workplace What to Expect (Job Responsibilities) Gather, document, and validate business and system requirements across multiple initiatives Act as a translator between business leadership and IT teams to ensure mutual understanding and alignment Support product managers in writing epics and user stories based on business feedback Identify and implement improvements in process-technology integration Oversee major projects and process changes within the Service organization What is Required (Qualifications) 5+ years of experience as a technical business analyst or in a systems-oriented role Proven ability to define requirements, write user stories, and support agile delivery cycles Experience working in cross-functional teams with business and technical stakeholders Familiarity with SDLC, Agile frameworks, and tools such as Jira and Confluence Strong understanding of user experience principles and process mapping techniques How to Stand Out (Preferred Qualifications) Experience in managing data requirements and supporting implementation planning Ability to identify test scenarios and contribute to solution readiness efforts Previous experience in process optimization within a technology setting We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. #J-18808-Ljbffr New York Life Insurance
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