Job Description
Job Description
Job Description
Drug Testing Collector – Drug Testing Services
We are a leading provider of drug testing services, specializing in hair, nail, urine (UA) drug testing, and DNA analysis . Our company is dedicated to accuracy, professionalism, and compassionate customer service. We seek a Drug Testing Collector to oversee daily operations, lead a team, and ensure an exceptional client experience.
Key Responsibilities:
- Perform daily collection operations , ensuring efficiency in drug testing procedures, specimen collection, and customer service.
- Greet and assist clients in a professional and outgoing, and compassionate manner, ensuring they feel comfortable throughout the testing process.
- Handle incoming call s, respond to inquiries, via phone, email or written communication using scripts to schedule appointments, persuade prospective clients, and answer questions.
- Conduct and oversee hair, nail, and urine drug testing and DNA sample collection (must be comfortable handling specimens, including urine).
- Accurately complete client documentation , chain of custody forms, adhering to industry regulations and compliance.
- Utilize technology with ease – process payments, operate company programs on tablets, iPads, and laptops, and update spreadsheets accurately.
- Collect payments from clients and process transactions appropriately.
- Report Test Results using client-approved protocols.
- Monitor and maintain testing supplies , forms, and equipment.
- Maintain a clean and professional office , reception and testing environment.
- Contribute positively to team culture and overall company success.
- Great Team Member , fostering a culture of accountability, continuous learning, and customer-first service.
- Quickly learn and adapt to new processes and regulations, asking questions when needed and taking ownership of mistakes.
- Perform on-site and post-accident drug testing for clients , including after-hours services for additional pay (double hourly wage).
Qualifications & Skills:
- Background or strong interest in sciences (familiarity with drug testing methods a plus) .
- Strong communication skill s: able to speak and hear clearly on the phone, read and write in English effectively (Spanish speaking a plus!).
- Males encouraged to apply due to Department of Transportation observed urine testing requirements.
- Strong technical skills – must be comfortable using various electronic devices and software applications.
- Ability to multitask, stay organized, and pay close attention to detail .
- Outgoing personality with the ability to connect with diverse clients while maintaining compassion and professionalism .
- Comfort working with biological specimens (urine, hair, finglernails, buccal swabs) and cleaning supplies.
- Physical ability to lift up to 35 pounds and perform duties requiring bending, kneeling, reaching, sitting or standing for extended periods.
- Reliable and flexible –must have the ability to drive a vehicle and willing to travel locally for on-site and post-accident testing when needed. (mileage reimbursed)
- Must be able to pass a background check and drug test.
Benefits & Compensation:
- Competitive hourly wage with opportunities for performance-based bonuses .
- Attendance Bonuses
- Double hourly wage for after-hours and emergency on-site services .
- Health benefits available
- Earned Paid Time Off
- Training and professional development opportunities.
- Supportive and growth-focused work environment.
If you're looking for a rewarding role in drug testing services and have a passion for science, technology, and people, we’d love to hear from you!
Company Description
We Offer Industry-Leading Drug, Alcohol & DNA Testing
With more than a decade of industry experience, FastestLabs® is proud to offer a complete range of drug, alcohol, and DNA testing services for individuals, employers, and organizations across the country. We are committed to providing top-quality testing services and unparalleled customer care, offering extremely fast, highly-accurate test results and affordable price.
We've built our reputation on superior services, friendliness, and professionalism.
Company Description
We Offer Industry-Leading Drug, Alcohol & DNA Testing\r\nWith more than a decade of industry experience, FastestLabs® is proud to offer a complete range of drug, alcohol, and DNA testing services for individuals, employers, and organizations across the country. We are committed to providing top-quality testing services and unparalleled customer care, offering extremely fast, highly-accurate test results and affordable price.\r\n\r\nWe've built our reputation on superior services, friendliness, and professionalism.
Job Tags
Hourly pay, Work at office, Flexible hours,