Job Description

Job Description

Job Description

Sales Consultant

JOB TITLE:Sales Representative

EMPLOYER: TC Coatings

DEPARTMENT: Office

REPORTS TO: Sales & Business Development Manager

EFFECTIVE DATE: October 14, 2024.

SUMMARY: Develop business, sell our company's services, retain good relationships with customers, and services clients to ensure a positive customer experience.

DUTIES AND RESPONSIBILITIES:

• Run In-Home Sales appointments to meet with our customers and homeowners
• Possess in-depth product knowledge and be able to conduct demos and relay objection handling and to provide professional and outstanding customer service
• Achieve and maintain sales goal of $80,000+ total revenue per month by assessing current client needs and following a defined selling process with potential buyers
• Motivated and driven desire to move into management in the future.
• Receive an average customer satisfaction rating of 4.5 or higher by consistently delivering above customer expectations for timeliness, professionalism, quality of presentation, and willingness to help
• Maintain ongoing customer relationships with leads and converted customers to ensure exceptional service and identification of potential new sales opportunities
• Report relevant details on sales notes and customer project specifics in TCC’s CRM tool for TCC long term use and project installation details
• Ensures that all required client paperwork is complete, accurate, and submitted on time.
• Responds to all inquiries and requests in a timely and professional manner.
• Negotiates contracts and work agreements.

• Maintaining existing client relationships and identifying new sales opportunities.
• Providing customer service: Resolving customer complaints, handling returns, and price changes

QUALIFICATIONS:

• Minimum of High School Education Required
• · 1+ years of experience in an outside sales role (preferably in a one-call close environment) consistently achieving sales quotes of at least $20,000/week
• Extensive familiarity and comfort with iPad and other mobile devices
• · Must have own vehicle, valid driver’s license, and proof of valid auto insurance
• · Excellent verbal and written communication skills
• · Energetic and dynamic personality
• · Ability to work in a fast-paced environment
• · Demonstrated problem-solving skills to overcome project challenges or meet customer objections with solutions
• · Highly-motivated and career-driven individual with high personal integrity
• In-home or home remodeling sales experience preferred
• Managerial experience a plus
• · Good interpersonal skills and team working capabilities enabling one to interface at all levels
• · Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Strong organizational skills; able to manage priorities and workflow.
• Excellent problem resolution and consultative sales skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

COMPENSATION:

• 1099 employee position giving a flat 10% commission
• A possible 2% self-generated lead opportunity

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read
  technical information, and/or use a keyboard

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