Customer Service Representative for Boutique Insurance Agency Waukegan Job at BROWN MANAGEMENT GROUP INC, Waukegan, IL

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  • BROWN MANAGEMENT GROUP INC
  • Waukegan, IL

Job Description

Job Description

Job Description

Benefits/Perks

  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry 

Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. 

Responsibilities

  • Answer customer questions via phone, email, and in-person
  • Assist clients with new quotes, updating policies, payments, and other services
  • Schedule appointments and maintain calendar
  • Maintain detailed records of client interactions
  • Review audits and/or policies
  • Collaborate with colleagues to provide comprehensive customer service

Qualifications

  • Knowledge of insurance products
  • High school diploma/GED required, Bachelor’s degree preferred
  • Excellent customer service skills
  • Highly organized with strong time management skills
  • Familiarity with Microsoft Office and other software applications

Job Tags

Work at office,

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