Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...Immediate Openings- Applications are accepted in person as well. We will interview after your application has been submitted)AM SERVER COMPANY OVERVIEWDUTIES* Take customers' food and drink orders* Ensure that all orders are accurate and brought...
...submitting your interest, youll be among the first to know when internship opportunities open at Danaher. While the roles described... ...when formal applications become available. About Product Management Roles at Danaher Are you excited by the challenge of shaping...
...offer: Fun, customer friendly and exciting work environment Seasonal employment is perfect for busy parents, retirees, college students, perfect for any lifestyle Work around your busy life with flexible scheduling options, part-time, full-time and overtime...
Our client is seeking a Temp to Hire, Auto Bodily Injury Claims Adjuster to work out of their Richardson, TX office. Ideal Candidates will have 2+ years of experience handling Auto Insurance claims for a Non-Standard Auto Insurance Company. Required Qualifications: ~...
...BMW of Southpoint Location: 225 Kentington Drive, Durham, North Carolina 27713 Summary: To process the shipping and receiving of parts through the Parts Department. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential...