Job Description

Customer Service Representative (CSR)

We are hiring a Customer Service Representative (CSR) to join our Customer Care Department in Lowell, AR. This full-time, in-office role plays a vital part in supporting daily operations in a fast-paced contact center environment. You'll interact with customers, technicians, dispatchers, and managers to schedule appointments, resolve concerns, and ensure daily scheduling runs smoothly. If you're detail-oriented, organized, and enjoy helping peoplethis is a great opportunity for you.

Key Responsibilities

• Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries
• Ensure all daily appointments are properly scheduled and confirmed
• Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs
• Resolve customer concerns professionally and escalate issues when necessary
• Accurately enter and update information in dispatching/scheduling software
• Manage multiple tasks and stay organized in a busy, fast-paced environment

Must-Haves

• Strong verbal and written communication skills
• Basic computer skills and ability to learn new software (training provided)
• Excellent attention to detail and time management
• Friendly, dependable, and team-oriented attitude
• Reliable attendance and punctuality
• Ability to work nights, weekends, and holidays as required
• Must pass a background check and drug screening

Nice-to-Haves

• Previous experience in customer service, dispatch, or call center roles
• Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)
• Experience working in a fast-paced, high-call-volume environment

Working Conditions

• Office-based position with regular phone and computer use
• Fast-paced environment, especially during busy seasons or high-demand periods
• Requires the ability to stay organized and multitask throughout the day

Compensation & Benefits

• Hourly pay plus performance bonuses or incentive pay
• Health, dental, and vision insurance (for full-time employees)
• Paid time off and paid holidays
• 401(k) or retirement plan
• Opportunities for growth and advancement

Why Join Us

• Join a supportive and reliable team that values great customer service
• Work in a stable company where your contributions are appreciated
• Competitive pay, strong benefits, and room to grow
• Make a real impact every day by helping customers and supporting the operations team

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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