Job Description

Commercial Property Desk Claims Adjuster

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process.

The Inside Commercial Property Claims Adjuster manages the entire life cycle of assigned commercial claims acting as the subject matter expert and point of contact. This position demonstrates complete ownership of each stage and follow up until resolution is reached on each claim.

Primary duties include but are not limited to:

• Handle complex/large loss commercial property claims
• Estimate and/or determine coverage based on policy and carrier guidelines.
• Manage efficient cycle times and quality of claims handling.
• Mobilize additional resources for claim investigation.
• Coordinate loss investigations on all assigned claims
• Verify facts and determine coverage by evaluating policy provisions, endorsements, etc.
• Maintain detailed documentation and follow up on each file.
• Exercise objective judgment and critical decision making to resolve issues ? Initiate and respond to correspondence in a friendly and timely manner.
• Develop positive relationships with customers, contractor, PAs, Attorneys, and Engineers
• Serve as subject matter expert to ensure knowledge sharing when needed.
• Examine documents for completeness, accuracy and conformance to carrier guidelines and polices.
• When needed, make revisions and/or collaborate on files ? Always follow contract, property, and insurance laws.
• Note and follow up on discrepancies in files.
• Communicate the status of claims to the management and leadership.
• Create and provide necessary claim documentation.
• Perform proper claim escalation procedures to management.
• Attend and participate in training, team meetings and projects as needed.
• Knowledge share and assist peers when needed.
• Execute excellent customer service ? Represent the company with a high level of professionalism.
• Other duties as assigned.

Skills & requirements:

• Minimum 3 years' experience in commercial/large loss claim handling, estimating, and policy interpretation.
• Texas licenses require 9+ additional current licenses.
• Experience with Xactimate and collaboration required.
• Experience in estimating property claims over the phone is a plus.
• Previous agricultural experience a plus
• Previous staff adjusting experience a plus.
• Proficient computer skills
• Strong relationship building skills and ability to work well with others.
• High level of time management skills
• Excellent attention to detail
• Self-motivated critical thinker who can work independently to solve problems.
• Ability to multitask and quickly adapt to changing/conflicting priorities.
• Strong written and verbal communication skills

Physical & mental demands:

• Regular and on-time attendance.
• Hours may regularly exceed 40 hours per week.
• Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Job duties and responsibilities can change at any time, with or without notice.

Starting salary range:

• $36.00-$42.00 per hour based on experience

Job specifics:

• Remote desk role
• Full-time (M-F, 8am-5pm) *Subject to change based on role/carrier requirements.

Travel required:

• N/A

Why choose Alacrity?

• Benefits package including medical, dental, vision, short- and long-term disability, life insurance, and an employee assistance program
• HSA bank with selection of high deductible health plan
• 401K plan options
• Paid time off accruals
• Paid holidays

Affirmative action/EEO statement:

Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

How long we retain personal information:

We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.

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